New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201201317

  • Case ref:
    201201317
  • Date:
    March 2013
  • Body:
    The Moray Council
  • Sector:
    Local Government
  • Outcome:
    No decision reached
  • Subject:
    handling of application (complaints by opponents)

Summary

Mr C complained that when planning permission was sought for a development beside his property, the council did not properly take into account his representations against the application.

We did not, however, investigate the complaint, as we were unable to agree with Mr C the wording of the complaint he wanted us to pursue or the outcome he was seeking.

Updated: March 13, 2018