Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500931 Glasgow City Council maintenance and repair of roads Upheld, recommendations November 2015
201500933 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500999 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not duly made or withdrawn, no recommendations November 2015
201501498 The Highland Council rights of way and public footpaths Not upheld, no recommendations November 2015
201501534 East Lothian Council communication staff attitude dignity and confidentiality Not upheld, no recommendations November 2015
201501602 Scottish Prison Service policy/administration Some upheld, recommendations November 2015
201501711 West Lothian Council neighbour disputes and anti-social behaviour Some upheld, recommendations November 2015
201502011 Lothian NHS Board complaints handling Not duly made or withdrawn, no recommendations November 2015
201502058 West Lothian Council policy/administration Not upheld, no recommendations November 2015
201502097 Scottish Prison Service escorting services Upheld, recommendations November 2015