Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201502011

  • Case ref:
    201502011
  • Date:
    November 2015
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    complaints handling

Summary

Ms C complained to the board but was unable to obtain a reply. A short time after we approached the board on her behalf, the board replied to her, and Ms C told us she therefore wished to withdraw her complaint, given that the board's reply had been very detailed and helpful.

Related reading

Updated: March 13, 2018