| 201104093           | 
                                                                                        The Moray Council           | 
                                                                                        Maintenance and repair of roads           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2012           | 
              
          
                                                                                        | 201104151           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2012           | 
              
          
                                                                                        | 201104220           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Complaints Handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2012           | 
              
          
                                                                                        | 201104667           | 
                                                                                        Fife Council           | 
                                                                                        Repairs and maintenance of housing stock            | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2012           | 
              
          
                                                                                        | 200903307           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201000351           | 
                                                                                        Fife Council           | 
                                                                                        Continuing care           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201001453           | 
                                                                                        Tayside NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201002566           | 
                                                                                        Comhairle nan Eilean Siar           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201002813           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201002883           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        social work           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           |