Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802493 | The City of Edinburgh Council | adoption procedures | Some upheld, no recommendations | July 2019 |
| 201802500 | Dundee City Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201802802 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201802881 | Clear Business Water | incorrect billing | Some upheld, recommendations | July 2019 |
| 201802999 | An NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | July 2019 |
| 201803102 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | July 2019 |
| 201803175 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Some upheld, recommendations | July 2019 |
| 201803663 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201803829 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201804281 | A Medical Practice in an NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |