Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704771 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201704828 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201704830 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201704876 | Argyll and Bute Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2018 |
| 201705043 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2018 |
| 201705213 | Viewpoint Housing Association Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2018 |
| 201705362 | Lothian NHS Board - Acute Division | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201705622 | Dumfries and Galloway Council | sheltered housing issues / residential homes | Upheld, recommendations | December 2018 |
| 201706209 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
| 201706372 | NHS 24 | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2018 |