Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302325 | Scottish Borders Council | complaints handling | Some upheld, recommendations | March 2014 |
| 201302355 | University of Abertay Dundee | academic appeal/exam results/degree classification | Not upheld, no recommendations | March 2014 |
| 201302415 | Scottish Water | sewer flooding - external | Some upheld, recommendations | March 2014 |
| 201302453 | A Council | policy/administration | Upheld, recommendations | March 2014 |
| 201302493 | Fife NHS Board | clinical treatment / diagnosis | March 2014 | |
| 201302512 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201302534 | Business Stream | incorrect billing | Not upheld, no recommendations | March 2014 |
| 201302648 | Scottish Ambulance Service | appliances, equipment & premises | Upheld, recommendations | March 2014 |
| 201302723 | A Medical Practice in the Grampian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201302758 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |