Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101169 A Medical Practice, Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201101175 Scottish Prison Service Transfer to Another Prison Not upheld, no recommendations November 2011
201101184 A Medical Practice, Lothian NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations November 2011
201101196 West Lothian Council Handling of application (complaints by opponents) Some upheld, recommendations November 2011
201101201 Scottish Prison Service Policy/Administration Not upheld, action taken by body to remedy, no recommendations November 2011
201101210 Fyne Homes Complaints handling Not upheld, action taken by body to remedy, no recommendations November 2011
201101257 Scottish Prison Service Education Not upheld, no recommendations November 2011
201101383 Scottish Prison Service Progression Not upheld, no recommendations November 2011
201101523 Lothian NHS Board Policy/administration, communication Not upheld, action taken by body to remedy, no recommendations November 2011
200904203 East Ayrshire Council building standards Not upheld, no recommendations October 2011