Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300285 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | December 2013 |
| 201300408 | Dumfries and Galloway Council | council tax | Not upheld, no recommendations | December 2013 |
| 201300450 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2013 |
| 201300452 | Business Stream | charging method / calculation | Not upheld, no recommendations | December 2013 |
| 201300533 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2013 |
| 201300546 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | December 2013 |
| 201300588 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | December 2013 |
| 201300623 | Scottish Qualifications Authority | communication staff attitude and confidentiality | Upheld, recommendations | December 2013 |
| 201300718 | Fife College | other | Some upheld, recommendations | December 2013 |
| 201300729 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2013 |