Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201302270

  • Case ref:
    201302270
  • Date:
    January 2014
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Ms C submitted a planning application to the council. She was concerned about the comments that her neighbours made on the application. She corresponded with the council about this and remained dissatisfied at the end of their complaints procedure. She complained to us that the council had not reasonably responded to her correspondence. However, our investigation considered the correspondence and we found that their responses were reasonable.

Updated: March 13, 2018