Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708954 | A Dentist in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
| 201709148 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
| 201709257 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2018 |
| 201709304 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800038 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800052 | Trust Housing Association Ltd | sheltered housing and community care | Some upheld, no recommendations | September 2018 |
| 201800056 | A Medical Practice in the Highland NHS Boad area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800348 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800460 | Eildon Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | September 2018 |
| 201609303 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2018 |