Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609412 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | April 2018 |
| 201609443 | Aberdeenshire Council | home helps / concessions / grants / charges for services | Resolved, no recommendations | April 2018 |
| 201609699 | Renfrewshire Health and Social Care Partnership | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201700318 | Yorkhill Housing Association Ltd | improvements and renovation | Some upheld, recommendations | April 2018 |
| 201700360 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2018 |
| 201700464 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2018 |
| 201700481 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | April 2018 |
| 201700482 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | April 2018 |
| 201700643 | Glasgow City Council | complaints handling (inc social work complaints procedures) | Not upheld, no recommendations | April 2018 |
| 201700758 | Fife Council | repairs and maintenance | Upheld, recommendations | April 2018 |