Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703277 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2018 |
| 201703523 | A Medical Practice in the Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201704055 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201704086 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | March 2018 |
| 201601588 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201602302 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |
| 201604905 | Perth and Kinross Council | complaints handling | Some upheld, recommendations | February 2018 |
| 201604984 | Glasgow City Council | estate management, open space & environment work | Not upheld, no recommendations | February 2018 |
| 201605793 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201605796 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |