Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201701146

  • Case ref:
    201701146
  • Date:
    April 2018
  • Body:
    Elderpark Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and antisocial behaviour

Summary

Mr and Mrs C complained that the housing association had not responded reasonably to their complaints of anti-social behaviour. We found that the association made multiple actions to respond to the issue, ultimately evicting the offending tenant and re-housing Mr and Mrs C. We considered that the association took reasonable steps to respond to the anti-social behaviour. We did not uphold this complaint.

Related reading

Updated: December 2, 2018