Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201701146

  • Case ref:
    201701146
  • Date:
    April 2018
  • Body:
    Elderpark Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and antisocial behaviour

Summary

Mr and Mrs C complained that the housing association had not responded reasonably to their complaints of anti-social behaviour. We found that the association made multiple actions to respond to the issue, ultimately evicting the offending tenant and re-housing Mr and Mrs C. We considered that the association took reasonable steps to respond to the anti-social behaviour. We did not uphold this complaint.

Related reading

Updated: December 2, 2018