Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606439 Lothian NHS Board - Acute Division nurses / nursing care Some upheld, recommendations February 2018
201606644 Business Stream policy / administration Resolved, no recommendations February 2018
201606956 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2018
201606972 Fife NHS Board nurses / nursing care Not upheld, recommendations February 2018
201607005 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2018
201607200 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607409 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607664 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607918 Perth and Kinross Council licensing - liquor Some upheld, recommendations February 2018
201608005 Business Stream incorrect billing Upheld, recommendations February 2018