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Decision Report 201702727

  • Case ref:
    201702727
  • Date:
    April 2018
  • Body:
    South Lanarkshire Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Resolved, no recommendations
  • Subject:
    child services and family support

Summary

Mrs C complained to us that the partnership had refused to backdate her kinship care allowance payments for a child she looked after. Mrs C had been awarded the allowance and wanted this to be paid from the date the allowance had first been introduced, as she had previously obtained a court order for the child. The partnership said that they had not been aware of the court order and awarded payments from the date Mrs C had contacted them.

In response to our enquiries on the complaint, the partnership said that they had reconsidered the matter and had decided to backdate the payments. Mrs C agreed that this had resolved her complaint. We closed our case.

Updated: December 2, 2018