Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605572 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2018 |
| 201605875 | University of the West of Scotland | academic appeal/exam results/degree classification | Some upheld, recommendations | January 2018 |
| 201605878 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | January 2018 |
| 201605947 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606182 | Heriot-Watt University | teaching and supervision | Upheld, recommendations | January 2018 |
| 201606186 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606239 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201606241 | Tayside NHS Board | nurses / nursing care | Some upheld, recommendations | January 2018 |
| 201606386 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606388 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | January 2018 |