Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201704086

  • Case ref:
    201704086
  • Date:
    March 2018
  • Body:
    Scottish Prison Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary

Mr C complained that he had been unreasonably denied unescorted day release from prison. We found that Mr C's community access plan which was in place at the time of his request did not allow for unescorted community access. Therefore, we concluded that the decision to reject his request was reasonable. We did not uphold the complaint.

Related reading

Updated: December 2, 2018