Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700974 | Fyne Homes | neighbour disputes and anti-social behaviour | Upheld, recommendations | January 2018 |
| 201701139 | Fife Council | improvements and renovation | Some upheld, recommendations | January 2018 |
| 201701232 | Aberdeenshire Council | primary school | Some upheld, no recommendations | January 2018 |
| 201701236 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | January 2018 |
| 201701597 | Dumfries and Galloway Housing Partnership | repairs and maintenance | Some upheld, no recommendations | January 2018 |
| 201702372 | Argyll and Bute Council | improvements and renovation | Some upheld, recommendations | January 2018 |
| 201702492 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201702683 | Golden Jubilee National Hospital | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2018 |
| 201702748 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201702838 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |