Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508311 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201508329 | Business Stream | policy/administration | Some upheld, recommendations | November 2016 |
| 201508343 | Fife NHS Board | nurses / nursing care | Upheld, recommendations | November 2016 |
| 201508372 | A Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | November 2016 |
| 201508376 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2016 |
| 201508436 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201508442 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2016 |
| 201508500 | Scottish Ambulance Service | other | Not upheld, no recommendations | November 2016 |
| 201508546 | Edinburgh College | special needs - assessment and provision | Not upheld, recommendations | November 2016 |
| 201508584 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2016 |