New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201508242

  • Case ref:
    201508242
  • Date:
    December 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C complained about the management by the Scottish Prison Service (SPS) of his progression to less secure conditions. In particular, he stated that the Parole Board for Scotland had decided a plan for his progression to the less secure conditions but that this had been disregarded by the SPS.

The Parole Board for Scotland make decisions on whether to release a prisoner, not on sentence management, which is reserved for the SPS. In Mr C's case, we found no evidence of fault in the SPS's handling of his progression to less secure conditions.

Updated: March 13, 2018