Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508559 | A Council | child services and family support | Not upheld, no recommendations | July 2016 |
| 201508582 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201508583 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508605 | Blairtummock Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2016 |
| 201508651 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2016 |
| 201508663 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2016 |
| 201508752 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508794 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | July 2016 |
| 201508808 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508838 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |