Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405676 The City of Edinburgh Council complaints handling Upheld, recommendations March 2016
201405800 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2016
201406197 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, recommendations March 2016
201406403 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201406830 Borders NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations March 2016
201407131 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201407185 Western Isles NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201407224 Business Stream charging method / calculation Upheld, recommendations March 2016
201407466 Scottish Prison Service progression Not upheld, no recommendations March 2016
201407734 South Lanarkshire Council handling of application (complaints by opponents) Some upheld, recommendations March 2016