Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201502424

  • Case ref:
    201502424
  • Date:
    May 2016
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    council tax

Summary

Mr C complained to us that the council had failed to keep accurate information about his council tax account. During our investigation, Mr C did not respond to our attempts to contact him about an offer the council had made to try to resolve the complaint. We had no option but to close our file on his case.

Related reading

Updated: March 13, 2018