Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300103 Scottish Prison Service clothing Not upheld, recommendations December 2013
201300114 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2013
201300155 Lothian NHS Board complaints handling Not upheld, recommendations December 2013
201300160 Business Stream charging method / calculation Upheld, recommendations December 2013
201300186 The City of Edinburgh Council council tax Not upheld, no recommendations December 2013
201300193 Argyll and Bute Council housing statutory repair notices Some upheld, recommendations December 2013
201300219 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2013
201300251 Aberdeen City Council repairs and maintenance Upheld, recommendations December 2013
201300258 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations December 2013
201300285 Scottish Prison Service accuracy of prisoner record Not upheld, no recommendations December 2013