Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204665 | East Lothian Council | home helps, concessions, grants, charges for services | Not upheld, no recommendations | November 2013 |
| 201204717 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201204821 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | November 2013 |
| 201204897 | Business Stream | debt recovery / payment fees | Upheld, recommendations | November 2013 |
| 201204936 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2013 |
| 201204951 | An NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, no recommendations | November 2013 |
| 201205058 | An NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2013 |
| 201205062 | Scottish Prison Service | personal property | Upheld, recommendations | November 2013 |
| 201205165 | Business Stream | charging method / calculation | Upheld, recommendations | November 2013 |
| 201205268 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | November 2013 |