| 201800910           | 
                                                                                        University of Glasgow           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201801136           | 
                                                                                        East Dunbartonshire Council           | 
                                                                                        primary school           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201801382           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201801389           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201801464           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201801841           | 
                                                                                        Wheatley Housing Group Ltd           | 
                                                                                        repairs and maintenance           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201802054           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201802126           | 
                                                                                        Tayside NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201802151           | 
                                                                                        Highland NHS Board           | 
                                                                                        nurses / nursing care           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2018           | 
              
          
                                                                                        | 201803268           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2018           |