Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103131 | South Lanarkshire Council | Neighbour disputes and antisocial behaviour | Not upheld, no recommendations | May 2012 |
| 201103133 | The City of Edinburgh Council | parks, outdoor centres and facilities | Some upheld, recommendations | May 2012 |
| 201103157 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | No decision reached | May 2012 |
| 201103230 | South Lanarkshire Council | road authority as developer, road alterations | Not upheld, no recommendations | May 2012 |
| 201103341 | Scottish Prison Service | visits | Not upheld, no recommendations | May 2012 |
| 201103381 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2012 |
| 201103489 | Scottish Ambulance Service | incident reporting; complaints handling | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201103542 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201103561 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | May 2012 |
| 201103575 | Grampian NHS Board | complaints handling | Not upheld, no recommendations | May 2012 |