Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision report 201101679

  • Case ref:
    201101679
  • Date:
    May 2012
  • Body:
    Midlothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    adaptions

Summary
Mr and Mrs C's son has a genetic condition, which means that he has very specific and challenging care needs. Mr and Mrs C complained about the council's handling of their application for bathroom adaptations to meet his needs.

The council agreed to fund adaptations to the bathroom, but Mr and Mrs C felt that these were lacking and did not take their son's needs into full account. The couple pursued a complaint through to the council's Complaints Review Committee (CRC). They complained that this process took too long. They also complained that the council did not use the relevant legislation as intended, with flexibility and discretion and that their decision regarding the bathroom had been made without proper consideration of their son's needs.

On looking at this case, we found that the complaints and CRC process was completed in accordance with the timescales set out in the council's complaints procedure. We were also satisfied that the council showed flexibility and discretion in their consideration of the bathroom adaptations, as these went beyond the minimum requirements of the legislation and guidance. We found that the council showed awareness of Mr and Mrs C's son's specific needs and that their proposed bathroom adaptations supported the assessment carried out by their occupational therapist.

Updated: March 13, 2018