Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202402634 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | December 2025 |
| 202402698 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202402736 | Fife NHS Board | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2025 |
| 202404672 | Govanhill Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | December 2025 |
| 202405058 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202405136 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202407128 | Edinburgh Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | December 2025 |
| 202407333 | North Glasgow Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2025 |
| 202408977 | Clear Business Water | Incorrect billing | Upheld, recommendations | December 2025 |
| 202409410 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |