Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101039 Borders NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101056 Care Inspectorate complaints handling Not upheld, no recommendations April 2012
201101238 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101242 Forth Valley NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101396 Scottish Ambulance Service clinical treatment; diagnosis Upheld, recommendations April 2012
201101412 Lothian NHS Board policy/administration Some upheld, action taken by body to remedy, no recommendations April 2012
201101414 Lothian NHS Board - University Hospitals Division Complaints handling Some upheld, recommendations April 2012
201101581 Scottish Prison Service complaints handling Upheld, recommendations April 2012
201101682 Scottish Natural Heritage policy/administration Some upheld, no recommendations April 2012
201101686 A Medical Practice in the Grampian NHS Board area clinical treatment; diagnosis Not upheld, no recommendations April 2012