Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004589 Perth and Kinross Council parking Not upheld, no recommendations October 2011
201004653 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011
201004662 East Renfrewshire Council public health and civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations October 2011
201004681 Audit Scotland policy/administration Not upheld, no recommendations October 2011
201004696 Western Isles NHS Board policy/administration Not upheld, no recommendations October 2011
201004712 Highland NHS Board appointments; admissions (delay, cancellation, waiting lists) Upheld, recommendations October 2011
201004794 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011
201004885 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201004887 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201004898 Ardenglen Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations October 2011