Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201101605

  • Case ref:
    201101605
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    bullying; victimisation

Summary
Mr C complained that the SPS had failed to properly and fairly investigate a confidential complaint, which he had submitted to the governor. Our investigation found that the matter had been fully investigated and appropriate action taken as a result.
 

Related reading

Updated: March 13, 2018