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Decision report 201101464

  • Case ref:
    201101464
  • Date:
    December 2011
  • Body:
    Lothian NHS Board - University Hospitals Division
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    clinical treatment; diagnosis

Summary
Mrs C complained to us about aspects of her care and treatment by a hospital gynaecology department. We did not investigate the complaint as we decided it was out of our jurisdiction under Section 7 of the Scottish Public Services Ombudsman Act 2002.
 

Updated: March 13, 2018