Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805151 | NHS 24 | complaints handling | Not upheld, no recommendations | March 2019 |
| 201805288 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201805484 | Scottish Prison Service | staff attitude and dignity | Some upheld, no recommendations | March 2019 |
| 201806211 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | March 2019 |
| 201604366 | Perth and Kinross Council | policy / administration | Some upheld, recommendations | February 2019 |
| 201607622 | Scottish Prison Service | accommodation (inc cell amenities and location) | Some upheld, recommendations | February 2019 |
| 201700886 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201704696 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201705291 | Grampian NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | February 2019 |
| 201705441 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |