| 201102965           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        sheltered housing and community care           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103056           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        estate management, open space & environment work           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103142           | 
                                                                                        Hebridean Housing Partnership Ltd           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103423           | 
                                                                                        Scottish Prison Service           | 
                                                                                        personal property           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103490           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103618           | 
                                                                                        Fife Council           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103642           | 
                                                                                        A Medical Practice in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103666           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103742           | 
                                                                                        Tayside NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        November 2012           | 
              
          
                                                                                        | 201103844           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        November 2012           |