Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600684 | Castlehill Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2016 |
| 201600866 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201601079 | Lanarkshire NHS Board | nurses / nursing care | Upheld, recommendations | October 2016 |
| 201407008 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2016 |
| 201500905 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |
| 201501787 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201505394 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Not duly made or withdrawn, no recommendations | September 2016 |
| 201507464 | A Council | road authority as developer, road alterations | Upheld, recommendations | September 2016 |
| 201507498 | A Medical Practice in the Grampian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | September 2016 |
| 201507538 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |