New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201600126

  • Case ref:
    201600126
  • Date:
    December 2016
  • Body:
    Fife NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained that the board had acted unreasonably by not offering him surgery to address his back, leg and foot pain.

We took independent advice from an orthopaedic surgeon. They noted that at the time of the board's decision, surgery was not appropriate for Mr C. We therefore did not uphold Mr C's complaint.

Updated: March 13, 2018