Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508911 | Glasgow City Council | Scottish Welfare Fund: council failure to follow Scottish Government guidance | Upheld, recommendations | June 2016 |
| 201301243 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201302862 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201303565 | Renfrewshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2016 |
| 201306096 | Glasgow City Council | policy/administration | Some upheld, recommendations | May 2016 |
| 201400708 | The Moray Council | child services and family support | Some upheld, recommendations | May 2016 |
| 201402469 | Aberdeen City Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201403993 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2016 |
| 201404640 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2016 |
| 201404925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |