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Decision Report 201507963

  • Case ref:
    201507963
  • Date:
    July 2016
  • Body:
    Cairn Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C disputed that he had access to heating during the period between a repair being reported to the housing association and the repair taking place. We found that heating was available during this time and so we did not uphold the complaint.

Updated: March 13, 2018