Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502517 | A Medical Practice in the Highland NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | May 2016 |
| 201502583 | Scottish Prison Service | personal property | Upheld, recommendations | May 2016 |
| 201502592 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201502620 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201502638 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502752 | Lanarkshire Valuation Joint Board | communication, staff attitude and confidentiality | Upheld, recommendations | May 2016 |
| 201502773 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201502853 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502996 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201503079 | A Medical Practice in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2016 |