Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502531 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502573 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502623 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2016 |
| 201503219 | The Scottish Fire and Rescue Service | policy/administration | Not upheld, no recommendations | February 2016 |
| 201503386 | Scottish Prison Service | policy/administration | Upheld, recommendations | February 2016 |
| 201503474 | Scottish Prison Service | complaints handling | Not upheld, action taken by body to remedy, no recommendations | February 2016 |
| 201503494 | Scottish Prison Service | escorting services | Upheld, recommendations | February 2016 |
| 201503627 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2016 |
| 201503628 | Tayside NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | February 2016 |
| 201503835 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |