Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003904 | West Dunbartonshire Council | Secondary School | Not upheld, no recommendations | September 2021 |
| 202003940 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007590 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 202007689 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007782 | NHS 24 | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201902069 | Scottish Borders Council | Communication / staff attitude | Upheld, recommendations | August 2021 |
| 201902674 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201903973 | East Renfrewshire Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | August 2021 |
| 201904106 | Dumfries and Galloway Council | Kinship care | Upheld, recommendations | August 2021 |
| 201905360 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |