Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201000660 East Ayrshire Council complaints handling (including social work complaints procedures) Upheld, recommendations December 2011
201003830 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations December 2011
201003968 Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201003970 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations December 2011
201004012 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, action taken by body to remedy, no recommendations December 2011
201004752 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations December 2011
201004882 A Medical Practice, Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201004949 Stevenson College admissions Not upheld, action taken by body to remedy, no recommendations December 2011
201005072 Lanarkshire NHS Board clinical treatment;diagnosis Upheld, recommendations December 2011
201005382 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations December 2011