Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800052 | Trust Housing Association Ltd | sheltered housing and community care | Some upheld, no recommendations | September 2018 |
| 201800056 | A Medical Practice in the Highland NHS Boad area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800348 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800460 | Eildon Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | September 2018 |
| 201609303 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2018 |
| 201609703 | Edinburgh Napier University | special needs - assessment and provision | Not upheld, no recommendations | August 2018 |
| 201700001 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2018 |
| 201700674 | The City of Edinburgh Council | aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 | Upheld, recommendations | August 2018 |
| 201700734 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2018 |
| 201700894 | South Lanarkshire Council | care in the community | Some upheld, recommendations | August 2018 |