| 201103477           | 
                                                                                        Scottish Prison Service           | 
                                                                                        behaviour related programmes (including access to)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103508           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103520           | 
                                                                                        Scottish Prison Service           | 
                                                                                        finance procedures           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103592           | 
                                                                                        Grampian NHS Board           | 
                                                                                        Communication and complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103646           | 
                                                                                        Tayside NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103862           | 
                                                                                        Scottish Prison Service           | 
                                                                                        progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201104097           | 
                                                                                        NHS 24           | 
                                                                                        Admission, discharge and transfer procedures           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201003039           | 
                                                                                        Scottish Borders Council           | 
                                                                                        unauthorised developments: calls for enforcement action/stop and discontinuation notices           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        March 2012           | 
              
          
                                                                                        | 201004354           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2012           | 
              
          
                                                                                        | 201004523           | 
                                                                                        Scottish Prison Service           | 
                                                                                        disciplinary charges - orderly room proceedings           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        March 2012           |