Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102008 The Highland Council claims for damage, injury, loss Not upheld, no recommendations February 2012
201102078 Scottish Prison Service bullying/victimisation Not upheld, no recommendations February 2012
201102095 East Lothian Council complaints handling Upheld, action taken by body to remedy, no recommendations February 2012
201102138 Scottish Qualifications Authority policy/administration Not upheld, no recommendations February 2012
201102297 Scottish Water sewer flooding - external Not upheld, no recommendations February 2012
201102565 A Medical Practice, Lanarkshire NHS Board lists Not upheld, no recommendations February 2012
201102599 Scottish Prison Service health and safety Not upheld, no recommendations February 2012
201102614 Dundee City Council handling of application (complaints by opponents) Not upheld, no recommendations February 2012
201102688 The City of Edinburgh Council common repairs to former council houses Some upheld, recommendations February 2012
201102802 Scottish Prison Service access to medical care/treatment Not upheld, no recommendations February 2012