Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707184 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201707213 | A Medical Practice in the Forth Valley NHS Board area | policy / administration | Some upheld, recommendations | February 2019 |
| 201707761 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201707788 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201708256 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201708266 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201708292 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | February 2019 |
| 201708293 | Office of the Scottish Charity Regulator | communication / staff attitude / confidentiality | Not upheld, no recommendations | February 2019 |
| 201708571 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201709160 | University of Edinburgh | complaints handling | Not upheld, no recommendations | February 2019 |