Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201005258 | Scottish Borders Council | Unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | January 2012 |
| 201005324 | Scottish Prison Service | Complaints Handling | Some upheld, no recommendations | January 2012 |
| 201005378 | Tayside NHS Board | Clinical treatment / Diagnosis | Not upheld, recommendations | January 2012 |
| 201100050 | A Dental Practice, Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2012 |
| 201100243 | Grampian NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | January 2012 |
| 201100277 | Highland NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | January 2012 |
| 201100346 | The City of Edinburgh Council | Policy/administration | Some upheld, recommendations | January 2012 |
| 201100349 | A Dental Practice, Greater Glasgow and Clyde NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2012 |
| 201100515 | Knowes Housing Association Ltd | Repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | January 2012 |
| 201100537 | Glasgow City Council | Private sector grants and loans, house condition surveys | Some upheld, action taken by body to remedy, no recommendations | January 2012 |