Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407060 Scottish Prison Service escorting services Upheld, recommendations July 2015
201407146 The City of Edinburgh Council council tax Upheld, recommendations July 2015
201407199 Forth Valley NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations July 2015
201407265 Aberdeenshire Council handling of application (complaints by opponents) Resolved, no recommendations July 2015
201407363 South Lanarkshire Council repairs and maintenance Resolved, no recommendations July 2015
201407365 East Renfrewshire Council communication staff attitude dignity and confidentiality Some upheld, recommendations July 2015
201407446 Scottish Prison Service escorting services Upheld, recommendations July 2015
201407524 Borders NHS Board clinical treatment / diagnosis July 2015
201407590 A Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations July 2015
201407669 Scottish Prison Service policy/administration Not upheld, no recommendations July 2015